Terms and Conditions

Can I exchange my order?

If you would like to exchange one item for another, you must first return the original item(s) in their unopened, original packaging and condition. Once received, we will contact you to confirm approval. You will be credited the balance amount in the form of store credit, which will enable you to purchase a replacement item quickly and seamlessly. The voucher will have a 12-month validity period.

Can I return/refund an item?

To qualify for a return or refund, all items (including promotional gifts) must be returned within 14 days of receipt. Items must be unopened, in original packaging, and accompanied by the original order confirmation. Please include all accessories, manuals, and bundled items. Refunds will be processed excluding the original shipping cost and may take up to 14 working days.

Receiving a refund

Refunds are processed only after returned items have been approved. Store credit will be the primary refund method, and items with damaged packaging may incur a restocking fee. The full refund value will be credited to your Expert Audio Account, where you can manage and use it for future purchases. Applicable taxes will be refunded, but shipping costs and customs fees are non-refundable.

Our Policy

To qualify for a return or refund, all products must be returned in new and unused condition, with all protective materials intact (if applicable). This includes all packaging, accessories, and authenticity cards. We reserve the right to refuse a return or refund if the product shows signs of use, alteration, or damage.

If a return is approved but the product has been opened, used, or damaged, we may reduce the refund amount accordingly. You will be notified if we propose to adjust your refund for these reasons. Alternatively, you may choose to have the item returned to you at your expense.

Please ensure that your item(s) are sent back within 14 days of receiving your order. Thank you for your understanding.